Mahindra Comviva’s Rapid Auto Detection and Advanced Reporting (RADAR) is an autonomous model that facilitates the capture of data pertaining to QoE, performance and QoS. This is carried out through a combination of mobile simulation, trend analysis and data analytics.
One Click Technologies has been an innovator and a leader in cutting edge technology for customer support. The team has developed a unique product called Optimizer to help operators diagnose and troubleshoot the smart phone specific issues on customer’s devices [...]
One Click Technologies - Service Innovation winner 2015 Backdrop In India with Digital TV revolution, finding efficient models for customer support and up sale from contact center becomes very critical. A customer, across all circles in India, calls the customer [...]