Vodafone handles 40 million calls a month Pan India. They have engaged with few BPOs who represent Vodafone and take inbound calls of existing and prospect customers. They have recently partnered with Rural Shores – world’s largest Rural BPO. They take lower segment Prepaid Inbound calls for Vodafone in Hindi and regional language.
Rural Shores supports us to tap the talent and markets of rural India and in the process integrate rural youth into knowledge economy with sophisticated employability solution. We offer their employees an opportunity to support their family with a steady monthly income without having to migrate to the next big city. Their success in turn encourages fellow villagers to educate their children, including the daughters who in some cases are the sole earning members of the large family.