Introduction
In today’s digital world, accessibility isn’t just a “nice-to-have” – it’s a fundamental right. Ensuring that technology is usable by everyone, regardless of their abilities, is not only ethically sound but also unlocks immense potential for innovation and growth. At Infosys, we firmly believe in building a more inclusive future, and our Infosys Accessibility Platform is a testament to that commitment. This platform is driving next-gen inclusivity innovation by empowering organizations to create accessible digital experiences for all.
Why Accessibility Matters More Than Ever
The digital landscape has become integral to nearly every aspect of modern life – from education and employment to healthcare and social interaction. For individuals with disabilities, inaccessible technology can create significant barriers to participation and equal opportunity. By prioritizing accessibility, we not only break down these barriers but also tap into a wider talent pool, enhance brand reputation, and drive innovation.
Introducing the Infosys Accessibility Platform: A Holistic Approach
Our US patented, Infosys Accessibility Platform is AI-powered, cloud ready, futuristic inclusivity solution with enterprise deployment capabilities and built-in intelligence. Accessibility by design features in the platform empower users for early accessibility adoption right from design phase. The platform offers comprehensive web, mobile, and PDF accessibility analysis, as well as precise recommendations for remediation, thereby helping organizations save time, money, and effort.
Here’s how the platform is driving next-gen inclusivity innovation:
- Early and end to end accessibility focus
- Automated accessibility audits
- Gen AI and AI powered inclusivity features
- Insightful reports targeting various user groups
- Remediation recommendations
- Multi-channel audit capability
- Flexible rule engine with 60% coverage of global standards
Applicability of Infosys Accessibility Platform in GovTech
Government based digital applications are complex in nature and have huge and diverse user base including disabled. In India, 2.21% of the total population has disability challenges. The Income Tax Department (also referred to as IT Department or ITD) has enabled digitization of direct tax collection for the Government of India. ITD Portal is one of the largest citizen service portals globally, with 127 million registered users filing 85 million plus tax returns every year.
Inclusivity of the ITD portal is a key consideration for the IT department from usability and legal compliance perspective. Manual testing for accessibility adherence proved difficult considering the strict timelines and the volume of the screens (2000+) to be tested. The platform capabilities enabled early detection of non-compliance with respect to Guidelines for Indian Government Websites (GIGW) and helped developers to rectify issues early even before the code got pushed to testing environments. 80 percent of the GIGW guidelines are covered using the solution effectively which resulted in a 50 percentage of effort reduction in GIGW testing with improved accuracy. Regression and retest effort was reduced considerably by 65 percent with this automation. The recommendations and the testing techniques populated in the defect reports help in fast analysis and fixing.
The Future of Inclusive Technology
At Infosys, we believe that accessibility is not a destination but a journey. We are continuously investing in research and development to enhance our Accessibility Platform and drive further innovation in the field of inclusive technology. We envision a future where technology is truly accessible to everyone, empowering individuals with disabilities to fully participate in the digital world. By partnering with us, organizations can unlock the full potential of inclusive design and drive next-gen innovation that benefits everyone. Join us on this journey towards a more accessible and equitable digital world.
Visit our website – https://www.infosys.com/services/incubating-emerging technologies/offerings/digital-accessibility.html
References
- https://depwd.gov.in/rules-regulations/. (2025). Retrieved from Department for Empowerment of Persons with Disabilities.
- https://www.incometax.gov.in/iec/foportal/using-the-portal/accessibility statement#blocktabs-accessibility_statement-1. (2024). Retrieved from Income Tax Portal.
- Office of the Registrar General & Census Commissioner, I. (2011). https://unstats.un.org/unsd/demographic-social/meetings/2016/bangkok–disability measurement-and-statistics/Session-6/India.pdf. Retrieved from CENSUS OF INDIA 2011 DATA ON DISABILITY.
Authors
Ganga Susan Kurian – Sr. Project Manager, Infosys Limited
Saji V.S – Sr. Principal Technology Architect, Infosys Limited
