Mumbai 14, 2017: Ericsson India has presented another unique innovation “Smarter Dispatch Analytics in Jeopardy Management” at the Aegis Graham Bell Award Jury Round under the “Innovative Managed Services” category. Jeopardy management automation solution significantly reduces manual tasks by introducing an Intelligent ML Agent. The solution utilizes machine learning algorithms to calculate the probability that a work order will breach SLA and even prescribes the mode of solution as it progresses through its lifecycle. If the probability becomes higher than a threshold, an alarm is triggered without manual intervention. The probability being calculated in real time situations, for 1000s of cell towers, is proactive to circumstances and not static and thus, it promotes excellence in customer service delivery.
About Ericsson India:
Ericsson has been associated with the Indian telecom industry for over 110 years. Our customer base pans across all the major operators in the region. Our partnership with India began in 1903, when we supplied manual switchboards to the Government of India. Since then, we have powered virtually every facet of telecommunications in India, across Mobile broadband, Managed Services and more recently in new areas like Media, IT and Industries. We have successfully partnered the growth of the country’s cellular revolution since 1994, when cellular services were first launched in India.
In line with the Government’s “Make in India” initiative a manufacturing facility has been set up in Pune, Maharashtra. This facility in addition to catering to the local needs will cater to markets in South-east Asia, Middle East and Sub-Saharan Africa.
Ericsson Global Services, established in India in 2010, has been set up to manage operator networks across geographies. This strengthens our existing worldwide capabilities in Consulting & Systems Integration Services, Managed Services, IP & Broadband R&D and Revenue Management R&D supporting local, regional and global customers.
About us:
The Aegis Graham Bell Award is the largest innovation award for the ICT domain in India. The Aegis School of Business, Data Science, Cyber Security and Telecommunication has established the Aegis Graham Bell Award as a tribute to the father of the telephony, Alexander Graham Bell. This Award is intended to promote innovation, entrepreneurship in the field of Telecom, Social, Mobility, Analytics, Cloud, and Security to provide recognition for outstanding contributions by the innovators. The Award is organized with support of the Cellular Operators Association of India (COAI), and Telecom Centres of Excellence (TCOE), Convergence India and Deloitte as a knowledge partner.
The 8th Award ceremony will take place on 23th February 2018 at New Delhi. For further information, please visit: www.bellaward.com
For more information, please contact:
Shweta Chavan | Corporate Communication | Aegis Graham Bell Awards | 8433969263 | shweta@bellaward.com
