Innovation in Telecom – Smart Assist
Smart Assist is a virtual assistant that combines chatbot automation with live agent support to improve enterprise customer interactions. It streamlines processes like information access and trouble ticket creation, reducing downtime and operational costs. After analyzing 10,000+ customer interactions, Smart Assist has boosted customer satisfaction, with Net Promoter Scores increasing from 28 in 2020 to 68 last year, driving digital adoption and delivering a scalable, cost-effective solution.